Messaging Compliance
End Business Name:
P@L Wholesales Foods
Nature of Business:
P@L Wholesales Foods is a food service wholesaler that supplies over 1,300 refrigerated, frozen, dry, and disposable products to more than 70 restaurants across the Michigan region. Deliveries are made daily to ensure freshness and reliability.
Messaging Use Case:
Text messages are sent to restaurant managers and staff who place orders with P@L Wholesales Foods. These SMS messages are strictly transactional and provide real-time order confirmations or updates.
Example message:
“Hi 6 Mile store – New order for today: eggs, lettuce, Swiss cheese, and bacon. Thank you for ordering with P@L Wholesales Foods!”
ISV (Independent Software Vendor):
Crack Protector LLC provides the software platform used by P@L Wholesales Foods to manage inventory, order processing, and SMS delivery.
Opt-In Process:
Users (restaurant managers and staff) opt in during onboarding with P@L Wholesales Foods by completing a client registration form, which includes an SMS consent checkbox. They acknowledge and agree to receive text messages regarding their orders and delivery updates.
Compliance Note:
All messages are sent on behalf of P@L Wholesales Foods, the end business, and only to users who have provided explicit SMS opt-in consent. Crack Protector LLC does not send messages directly to consumers.
1. Our Role as an ISV
Crack Protector operates as an Independent Software Vendor (ISV). We provide AI-powered automation tools, sending messages on behalf of our clients via separate subaccounts.
Clients Own the Content: Each client controls their own SMS content and opt‑in processes.
2FA & Support Use Cases: We support transactional messaging—like two-factor verification and service alerts—not marketing or promotions.
2. Sample SMS Messages
Two‑Factor Authentication (2FA)
CrackProtector: Your verification code is 123456. Reply STOP to opt out.
Support Notification
CrackProtector Support: Ticket #7894 has been updated. Reply HELP for assistance or STOP to unsubscribe.
3. Clear Opt‑In Process
Our SMS consent flow includes:
1. Web Form Sign‑Up
During onboarding, clients present a checkbox labeled:
“I consent to receive SMS alerts (e.g. verification codes, support updates). Msg & data rates may apply.”
Consent captured with timestamp, IP address, and form version.
2. Optional Double Opt‑In
After form submission:
CrackProtector: Reply YES to confirm SMS alerts.
Only upon “YES” reply is SMS access enabled—ensuring explicit consent
4. Empowering Users: Opt‑Out & Help
Every message ends with:
“Reply STOP to unsubscribe or HELP for assistance.”
Replies are instantly honored via Twilio’s opt‑out system
5. Privacy & Legal Integrity
We do not sell or rent your phone data.
All messages operate under explicit, recorded user consent.
Privacy details are governed by our Privacy Policy and Terms of Service
We are HIPAA Compliance
Medical Automations will not log, recordings, and transcriptions will not be stored.
Registered office
400 Renaissance Center suite 2606, Detroit, MI 48243
Contact details
Email: customerservice@crackprotector.com